Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, and in its original packaging. Proof of purchase is required.

How to Start a Return
To initiate a return, please contact us at akhada.crafts@mantanex.com.
If your return is approved, we will provide instructions on how and where to send your package.
Return shipping costs are the responsibility of the customer.
Items sent back without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items
Certain items are not eligible for return, including:

• Custom or personalized products

• Perishable goods

• Personal care items

• Hazardous materials

Sale items and gift cards are also non-returnable.

Exchanges
To exchange an item, please return the original item and place a new order once the return is approved.

European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must remain unused and in original packaging.

Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at akhada.crafts@mantanex.com.